Delivering quality service: balancing customer perceptions and expectations (Book)
By: Zeithaml V.A.
Contributor(s): Berry L.L. Parasuraman A.
Publisher: London Collier Macmilan Publishers 1990Description: 226p. 25 cm.ISBN: 0029357012.Subject(s): Customer services Service industries--Quality control--Mathematical models| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book | Perpustakaan LGM PLGM-Open Shelf | 658.56 ZEI (Browse shelf) | 1 | Available | 00011614 |
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| 658.56 CRO Quality is free | 658.56 CRO Quality is free | 658.56 HRA Productivity and quality improvement: a practical guide to implementing statistical process control | 658.56 ZEI Delivering quality service: balancing customer perceptions and expectations | 658.562 Return on quality | 658.562 : 519.2 BRU Six sigma for managers | 658.562 : 519.2 DOD Six sigma: study guide |
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