The only thing that matters: bringing the power of the customer into the center of your business (Book)
By: Albrecht, K.
Publisher: New York Harper Business 1992Description: 240p. 24 cm.ISBN: 0887305415.Subject(s): Customer relations Customer service| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|
| Book | Perpustakaan LGM PLGM-Open Shelf | 658.562:658.89 ALB (Browse shelf) | 1 | Available | 00014442 |
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| 658.562:628.5 HAR ISO 14000 implementation: upgrading your EMS effectively | 658.562:658.3 HUM Human reliability in quality control | 658.562:658.3 LAW Quality: change through teamwork | 658.562:658.89 ALB The only thing that matters: bringing the power of the customer into the center of your business | 658.562:678.5 KEA How to assure quality in plastics | 658.562LOG Managing for total quality : from Deming to taguchi and SPC | 658.562ε╕▓IL Eight-step process to success ISO 9000 implementation: a quality management system approach |
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