Managing service companies: strategies for success (Book)
By: Irons, K.
Publisher: Wokingham, England Addison-Wesley 1994Description: 268p. 24 cm.ISBN: 0201624265.Subject(s): Service industries--Management| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
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| Book | Perpustakaan LGM PLGM-Open Shelf | 658.64 IRO (Browse shelf) | 1 | Available | 00019269 |
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| 658.64 BAR World-class customer satisfaction | 658.64 HES Service breakthroughs: changing the rules of the game | 658.64 HOR Total customer satisfaction | 658.64 IRO Managing service companies: strategies for success | 658.64 MAT Integrating service strategy in the manufacturing company | 658.652 : 65.012 END Improving R&D performance the Juran way | 658.654 FEI The new products workshop : hands-on tools for developing winners |
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