Total customer satisfaction (Book)
By: Horovitz, J.
Contributor(s): Panak, M.J.
Publisher: London Pitman 1992Description: 456p. 24 cm.ISBN: 0273034472.Subject(s): Customer services--Management| Item type | Current location | Call number | Copy number | Status | Date due | Barcode |
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| Book | Perpustakaan LGM PLGM-Open Shelf | 658.64 HOR (Browse shelf) | 1 | Available | 00020971 |
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| 658.624 ZAN Lightning strategies for innovation: how the world's best firms create new products | 658.64 BAR World-class customer satisfaction | 658.64 HES Service breakthroughs: changing the rules of the game | 658.64 HOR Total customer satisfaction | 658.64 IRO Managing service companies: strategies for success | 658.64 MAT Integrating service strategy in the manufacturing company | 658.652 : 65.012 END Improving R&D performance the Juran way |
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