TY  - BOOK
AU  - Silverman, L.L. 
AU  - Propst, A.L.
TI  - Critical shift : the future of quality in organizational performance
SN  - 0873894456
PY  - 1999///
CY  - Milwaukee, Wis.
PB  - ASQ Quality Press
KW  - Quality assurance--Management Quality of products--Management
ER  -