| 000 | 00467nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 010130t1990 000 0 eng d | ||
| 020 | _a0029146755 | ||
| 080 |
_a658.64 HES _b203 |
||
| 100 | _aHeskett, J.L. | ||
| 245 | 0 |
_aService breakthroughs: changing the rules of the game _h(Book) |
|
| 260 |
_aNew York _bThe Free Press _c1990 |
||
| 300 |
_a306p. _c24cm. |
||
| 650 | _aCustomer service Sales management | ||
| 700 | _aHart, C.W.L. Sasser, W.E., Jr. | ||
| 999 |
_c2112 _d2112 |
||
| 035 | _a203 | ||