000 00507nam a2200157Ia 4500
008 010207t1999 000 0 eng d
020 _a0873894456
080 _a658.562 SIL
_b274
100 _aSilverman, L.L.
245 0 _aCritical shift : the future of quality in organizational performance
_h(Book)
260 _aMilwaukee, Wis.
_bASQ Quality Press
_c1999
300 _a294 p.
_c24 cm.
650 _aQuality assurance--Management Quality of products--Management
700 _aPropst, A.L.
999 _c2197
_d2197
035 _a274