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Customer satisfaction toolkit for ISO 9001:2000

Kessler, S.

Customer satisfaction toolkit for ISO 9001:2000 (Book) - Milwaukee, Wisconsin ASQ Quality 2003 - 80 p. 28 cm.

ISBN: 0873895592

Subjects--Topical Terms:
Customer satisfaction--Statistical methods Customer services--Quality control

Universal Decimal Class. No.: 658.89 (083.74) KES / 12037

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