Kessler, S.  <br/><br/>
Customer satisfaction toolkit for ISO 9001:2000  (Book) 

 - Milwaukee, Wisconsin  ASQ Quality  2003 
 - 80 p.  28 cm. 
<br/><br/><label>ISBN: </label>0873895592 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer satisfaction--Statistical methods Customer services--Quality control
<br/><br/><label>Universal Decimal Class. No.: </label>658.89 (083.74) KES  / 12037