Bly, R.W. The encyclopedia of business letters, faxes,and e-mail: features hundreds of model letters, faxes and e-mail to give your business writing the attention it deserves (Book) - Franklin Lakes, N.J. Career Press 2009 - 288 p. 25 cm ISBN: 9781601630292 Subjects--Topical Terms: Commercial correspondence Letter writing Universal Decimal Class. No.: 658:82-6 BLY / 17508