TY  - BOOK
AU  - Bly, R.W. 
AU  - Kelly, R.A.
TI  - The encyclopedia of business letters, faxes,and e-mail: features hundreds of model letters, faxes and e-mail to give your business writing the attention it deserves
SN  - 9781601630292
PY  - 2009///
CY  - Franklin Lakes, N.J.
PB  - Career Press
KW  - Commercial correspondence Letter writing
ER  -