Taylor, L.K.  <br/><br/>
Quality: Total customer service  (Book) 

 - London  Century Business  1992 
 - 290p.: 24cm. 
<br/><br/><label>ISBN: </label>0712698436 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Universal Decimal Class. No.: </label>658.562 TAY  / 205