Martin, W.B.  <br/><br/>
Managing quality customer service  (Book) 

 - Los Altos, Ca.  Crisp Publications  1989 
 - 94p.  26 cm. 
<br/><br/><label>ISBN: </label>0931961831 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Companies. Customer services--Management aspects Customer service--Management
<br/><br/><label>Universal Decimal Class. No.: </label>658.64:658.89 MAR  / 1200