TY  - BOOK
AU  - Rao,A. 
AU  - Ismael, D. Kopp, R.J.;Martin, J.;Farshad R.;Schlesinger, P.F.
TI  - Total quality management: a cross functional perspective
SN  - 0471108049
PY  - 1996///
CY  - New York
PB  - John Wiley
KW  - Total quality management
ER  -