Best practices in customer service  (Book) 

 - New York  American Management Association  1998 
 - 414 p.  28 cm. 
<br/><br/><label>ISBN: </label>0814470289 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services
<br/><br/><label>Universal Decimal Class. No.: </label>658.819 BES  / 2815