Berry, L.L.  <br/><br/>
On great service: a framework for action  (Book) 

 - New York  The Free Press  1995 
 - 292p.  24 cm. 
<br/><br/><label>ISBN: </label>0029185556 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service-Quality control Customer service-United States-Management-Case studies
<br/><br/><label>Universal Decimal Class. No.: </label>658.6 BER  / 2816