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Marketing services:competing through quality (Book) by
Publication details: New York Free Pr. 1991
Availability: Items available for loan: Perpustakaan LGM (1)Call number: 658.8: 658.562 BER.

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Delivering quality service: balancing customer perceptions and expectations (Book) by
Publication details: London Collier Macmilan Publishers 1990
Availability: Items available for loan: Perpustakaan LGM (1)Call number: 658.56 ZEI.

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3.
On great service: a framework for action (Book) by
Publication details: New York The Free Press 1995
Availability: Items available for loan: Perpustakaan LGM (1)Call number: 658.6 BER.

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