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Customer satisfaction toolkit for ISO 9001:2000 (Book) by
Publication details: Milwaukee, Wisconsin ASQ Quality 2003
Availability: Items available for loan: Perpustakaan LGM (1)Call number: 658.89 (083.74) KES.

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Quality audits for improved performance (Book) by
Publication details: Milwaukee, Wisconsin ASQ Quality 2003
Availability: Items available for loan: Perpustakaan LGM (1)Call number: 658.562 : 657.6 ART.

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