| 000 | 00456nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 010424t1991 000 0 eng d | ||
| 020 | _a002903079 | ||
| 080 |
_a658.8: 658.562 BER _b1107 |
||
| 100 | _aBerry L.L. | ||
| 245 | 0 |
_aMarketing services:competing through quality _h(Book) |
|
| 260 |
_aNew York _bFree Pr. _c1991 |
||
| 300 |
_a212p. _c25 cm |
||
| 650 | _aCustomer services Service industries--Marketing | ||
| 700 | _aParasuraman A. | ||
| 999 |
_c2951 _d2951 |
||
| 035 | _a1107 | ||