| 000 | 00507nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 110701t1995 000 0 eng d | ||
| 020 | _a9839156063 | ||
| 080 |
_a658.562 KES _b1130 |
||
| 100 | _aKessler, S. | ||
| 245 | 0 |
_aTotal quality service: a simplified approach to using the Baldrige Award criteria _h(Book) |
|
| 260 |
_aKuala Lumpur _bSyarikat First Agency _c1995 |
||
| 300 |
_a161p. _c23 cm. |
||
| 650 | _aMalcolm Baldrige National Quality Award Total quality management--United States | ||
| 999 |
_c2958 _d2958 |
||
| 035 | _a1130 | ||