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Managing quality customer service

Martin, W.B.

Managing quality customer service (Book) - Los Altos, Ca. Crisp Publications 1989 - 94p. 26 cm.

ISBN: 0931961831

Subjects--Topical Terms:
Companies. Customer services--Management aspects Customer service--Management

Universal Decimal Class. No.: 658.64:658.89 MAR / 1200

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