Managing quality customer service (Record no. 2990)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00462nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 110701t1989 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0931961831 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER | |
| Universal Decimal Classification number | 658.64:658.89 MAR |
| Item number | 1200 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | 1200 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Martin, W.B. |
| 245 #0 - TITLE STATEMENT | |
| Title | Managing quality customer service |
| Medium | (Book) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Los Altos, Ca. |
| Name of publisher, distributor, etc. | Crisp Publications |
| Date of publication, distribution, etc. | 1989 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 94p. |
| Dimensions | 26 cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Companies. Customer services--Management aspects Customer service--Management |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Perpustakaan LGM | Perpustakaan LGM | PLGM-Open Shelf | 21/08/2019 | 658.64:658.89 MAR | 00012051 | 21/08/2019 | 1 | 21/08/2019 | Book |