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Results of search for 'ccl=au:"Kessler, S. "'
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Kessler, S.
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Perpustakaan LGM
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Customer satisfactio...
Malcolm Baldrige Nat...
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1.
Total quality service: a simplified approach to using the Baldrige Award criteria
(Book)
by
Kessler, S
Publication details:
Kuala Lumpur
Syarikat First Agency
1995
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Perpustakaan LGM
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Call number:
658.562 KES
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2.
Customer satisfaction toolkit for ISO 9001:2000
(Book)
by
Kessler, S
Publication details:
Milwaukee, Wisconsin
ASQ Quality
2003
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Perpustakaan LGM
(1)
Call number:
658.89 (083.74) KES
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