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1.
Managing the four stages of TQM: how to achieve world-class performance (Book) by
Publication details: Kuala Lumpur Syarikat First Agency 1996
Availability: Items available for loan: Perpustakaan LGM (1)Call number: 658.562 WEA.

2.
Total quality service: a simplified approach to using the Baldrige Award criteria (Book) by
Publication details: Kuala Lumpur Syarikat First Agency 1995
Availability: Items available for loan: Perpustakaan LGM (1)Call number: 658.562 KES.

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