Heskett, J.L.
Service breakthroughs: changing the rules of the game (Book) - New York The Free Press 1990 - 306p. 24cm.
0029146755
Customer service Sales management
658.64 HES / 203
Service breakthroughs: changing the rules of the game (Book) - New York The Free Press 1990 - 306p. 24cm.
0029146755
Customer service Sales management
658.64 HES / 203