| 000 -LEADER |
|---|
| fixed length control field |
00467nam a2200157Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
010130t1990 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0029146755 |
| 080 ## - UNIVERSAL DECIMAL CLASSIFICATION NUMBER |
|---|
| Universal Decimal Classification number |
658.64 HES |
| Item number |
203 |
| 035 ## - SYSTEM CONTROL NUMBER |
|---|
| System control number |
203 |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Heskett, J.L. |
| 245 #0 - TITLE STATEMENT |
|---|
| Title |
Service breakthroughs: changing the rules of the game |
| Medium |
(Book) |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. |
|---|
| Place of publication, distribution, etc. |
New York |
| Name of publisher, distributor, etc. |
The Free Press |
| Date of publication, distribution, etc. |
1990 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
306p. |
| Dimensions |
24cm. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name entry element |
Customer service Sales management |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Hart, C.W.L. Sasser, W.E., Jr. |
