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Service breakthroughs: changing the rules of the game (Book)

By: Heskett, J.L.
Contributor(s): Hart, C.W.L. Sasser, W.E., Jr.
Publisher: New York The Free Press 1990Description: 306p. 24cm.ISBN: 0029146755.Subject(s): Customer service Sales management
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Book Perpustakaan LGM
PLGM-Open Shelf 		658.64 HES (Browse shelf) 1 Available 00001910

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